Avan Servicios Externos S.L.

About us

The concierges at this company are trained to convey a polished and professional image from the first contact. Their work focuses on managing customer service and visits with natural interpersonal skills, while maintaining a detail-oriented eye on the entrance hall and access areas. The service is aimed at hotels, residences, office buildings, and residential communities that need staff involved in daily management.

The concierges' work includes multiple areas of responsibility that ensure the building's operation:

- Maintain the image and functionality of the entrance
- Perform thorough control of entries and exits
- Respond to requests from neighbors, tenants, employees, customers, or suppliers
- Control and supervise facilities such as lights, access doors, parking, and elevators

Mail and package management is part of daily tasks, along with attending to visits and phone calls. The professionals ensure that every person accessing the building is well received, creating a positive first impression that reflects the seriousness of the place.

In addition to customer service functions, concierges assume maintenance responsibilities:

- Waste management
- Cleaning of assigned spaces
- Auxiliary maintenance and conservation functions

The goal is for building managers to be able to leave the access area in the hands of qualified professionals. The company offers customized proposals according to the specific needs of each building, adapting to the type of facility and particular management requirements. The concierges work with proactivity and attention to detail, two characteristics that define their way of attending to the daily needs of the property.

Our services

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