Proxyma

About us

The work covers both preventive and corrective maintenance based on constant monitoring of the technological infrastructure. Equipment, operating systems, servers, networks, security, updates, email, backups and cloud services are reviewed to detect incidents before they affect daily operations. This methodology allows for identifying weak points, implementing improvements and reducing the risk of failures that end up causing interruptions, time loss and cost overruns.

When an incident occurs, intervention is carried out quickly through remote or on-site support. Resolution is based on prior knowledge of the environment, not from scratch, which speeds up diagnosis and shortens response times. Remote support resolves most situations without the need for travel, while on-site support is activated when the nature of the problem requires physical intervention at the facilities.

The approach is aimed at companies that cannot afford downtime or improvisation. The service is specifically oriented to organizations with 50 to 120 employees, a range in which technological complexity requires professional monitoring but does not justify a large internal IT department. We work as a technology partner that knows the operational reality of the client and can make decisions consistent with business needs.

- Periodic reviews monthly or quarterly depending on infrastructure size
- Continuous monitoring of critical systems
- Improvement proposals and renewal planning
- Close support with response capacity and technical criteria

Maintenance is understood as a stable service relationship, where the objective is to maintain operational continuity, reduce incidents and protect information. It is not only about resolving breakdowns when they arise, but anticipating them through trend analysis, risk detection and planned actions. This way of working transforms IT into a controlled and predictable environment, preventing it from becoming a constant source of emergencies. The technical team intervenes with accumulated knowledge of the client's environment, without wasting time coordinating third parties or starting each intervention from ignorance of the system.

Our services

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