Apen
Contact information
Phone
938 60 62 20
Website
https://www.apen.esOpening hours
Monday: 8:00–18:00
Tuesday: 8:00–18:00
Wednesday: 8:00–18:00
Thursday: 8:00–18:00
Friday: 8:00–15:00
Saturday: Closed
Sunday: Closed
Location
About us
This IT services company specializes in three major areas for businesses: printing solutions, a3ERP management software implementation, and IT maintenance. With over 35 years of experience and a thousand contracts in the sector, it offers coverage 365 days a year, 24 hours a day for companies located throughout the province of Barcelona.
The most common services it provides include:
- Installation of antivirus systems and backups
- ERP implementation and software installation
- Malware detection and removal
- Installation and maintenance of local networks
It offers three different types of IT maintenance. Base maintenance guarantees response to IT problems in less than 4 hours, annual audit verifying proper equipment operation, loan of computer equipment, and a technician assigned to each specific client.
Outsourcing maintenance adds to the Base service the cost of technician travel and coverage of five days for 10 hours each day. This option is suitable for companies requiring frequent on-site attention.
Premium maintenance represents the highest level of service available throughout the province. It incorporates all corrective and preventive services of Outsourcing maintenance, plus high-level remote control support. The monthly flat-rate system per device allows controlling IT expenses from the very beginning, with unlimited support without price increases based on number of calls.
The company constantly invests in preventive controls and system optimization to minimize potential incidents. The service includes equipment loans, hours, and travel according to the contracted plan. Client companies have a specifically assigned IT technician to ensure continuous monitoring of their systems.
Our services
Gallery
Unlimited remote and telephone assistance with a single monthly fee that covers all IT support services. Preventive maintenance contracts for computer networks and communications with fast response times.
IT technical assistance for freelancers, SMEs and companies with over 15 years of experience. Preventive and corrective maintenance both on-site and remote according to contracted schedule.
IT maintenance service aimed at organizations with 50 to 120 employees that acts as an external IT department with prior knowledge of the client's technological environment.